• Is there a business class option?
  Yes, FitsAir offers both Economy and Business Class on select routes.
  
  
• What are the fare types offered by FitsAir?
  We offer 5 fare types designed to suit your travel needs and budget.

• How can I make a reservation?

You can make a reservation directly on our website www.fitsair.com or by sending us a copy of your passport that includes your travel itinerary through WhatsApp on (+94) 777 811118 or email hello@fitsair.com

Alternatively, you can visit our City Office at 362, Galle Road, Colombo 03 or branch office at 429, Negombo Road, Seeduwa.

• Are name changes permitted?

Names changes are not allowed. However, minor adjustments such as typos/spelling mistakes can be accommodated.

• How can I make a date change on the ticket?

Based on the fare type, date changes are possible at a nominal fee.
https://fitsair.com/change-or-cancel-booking/

• What is the refund process?
  If booked via a travel agent, kindly request refunds directly from them.
  
  For FitsAir tickets, contact Customer Care via WhatsApp 0777811118 or email hello@fitsair.com. A USD 80 penalty applies, with additional costs and taxes for partially used tickets.
  
  https://fitsair.com/fees-and-charges/

Refund requests typically take 45 working days to process.

• What is the luggage allowance for an infant?

Checked-in baggage of 5kg and cabin baggage of 5kg.

•  How much of luggage does the different fare types offer?

Checked-in baggage of 30kg and cabin baggage of 7kg.

For more information visit our website https://fitsair.com/baggage/

• How can I obtain excess luggage?

You can pre-purchase excess luggage at our City Office (Colombo 3 & Seeduwa) for an additional fee of USD 90 per 15kg OR at the Airport for an additional fee of USD 10 per kg.

• If my baggage allowance is 30KG/40KG will I be allowed to carry 3 pieces of baggage?

You can carry maximum of 2 bags. Any extra piece will be charged at USD 50.

• If my baggage allowance is 40KG and what is the maximum weight allowed per bag?

Maximum weight should not exceed 32KG per baggage piece.

• If my baggage has exceeded the weight limit at the time of check-in will I be charged for both excess weight as well as the additional piece?

You will be charged only for the excess weight.

• Is FitsAir safe?

We at FitsAir are committed to international and all other appropriate safety standards.

We conduct regular mandatory safety checks on all our aircrafts and are audited by The Sri Lanka Civil Aviation Authority (SLCAA).

• Who are the owners of FitsAir?

FitsAir is part of the Aberdeen Holdings Group of companies.

• Is FitsAir operating domestic passenger flights?

Yes, we do. Please contact our Domestic Operation Help Desk via email domestic@fitsair.com

• Can we get dummy tickets?

We do not offer dummy tickets.

• What is the arrival terminal at the Dubai Airport?

Terminal 01

•  Is there food available on board?

Yes. We offer a light snack and refreshments on-board.

• How are people with disabilities cared for?

Wheelchair Services are currently available for Non-Medical Slow walkers and offered at a cost as per below locations:

• Colombo > Dubai > Colombo USD 110
• Colombo > Chennai > Colombo USD 40
• Colombo > Malé > Colombo USD 40
• Colombo > Dhaka > Colombo USD 10

Wheelchair Service request should be made at least 48 hours before departure by contacting our Customer Care Hotline.

• Is it safe to take a flight during pregnancy?

You can fly with FitsAir until your 28th week of pregnancy; after that, a medical certificate is required, and we recommend carrying your pregnancy records during check-in.

• Are baby bassinets available?

Unfortunately, we don’t offer bassinets.