In these Conditions of Carriage the expressions set forth below shall have the following meanings:
1.1. “FitsAir”, ”8D”, “Airline”,“we”, “us”, “our” shall mean Fits Aviation (Pvt) Ltd.
1.2. Passenger, you, your, yourself shall mean any person holding a ticket who is to be carried or is carried on an aircraft, except members of the crew. Concerning ticket refunds, you, your, yourself shall mean the person who paid for the ticket.
1.3. Airline designator code shall mean the two or three characters that identify carriers.
1.4. Authorized agent shall mean a passenger sales agent who we have appointed to represent us in selling air transportation.
1.5. Baggage shall mean your personal property accompanying you on your journey, either taken on board the aircraft or accepted by FitsAir in the circumstances described hereinafter for transportation and delivery to you at the agreed destination set out in the ticket. Unless otherwise specified, baggage shall comprise your checked and unchecked baggage.
1.6. Baggage check shall mean the parts of your ticket that relate to carrying your checked baggage.
1.7. Baggage identification tag shall mean a document issued by us as a receipt for your checked baggage.
1.8. Carriage shall mean the transportation of passengers and baggage provided under the contract of carriage as evidenced by the ticket issued to the passenger.
1.9. Checked baggage shall mean baggage that we have taken into our custody and for which we have issued a baggage identification tag, a baggage check, or both.
1.10. Check-in deadline shall mean the time limit we have set by which you must have completed check-in and received your boarding pass.
1.11. Conditions of carriage shall mean these conditions of carriage or, where the context so requires, another carrier’s conditions of carriage.
1.12. Conventions shall mean whichever of the following apply to the carriage performed by FitsAir.
1.12.1. The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw on the 12th of October 1929, as amended by the Hague Protocol of 28th September 1955; and/or
1.12.2. The Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal on the 28th of May 1999, and any amendments made thereto which have been given the force of law in Sri Lanka; and/or
1.12.3. Such other international convention or legal instrument which has been given the force of law in Sri Lanka governing, inter alia, the rights and obligations of carriers vis a vis passengers.
1.13. Damage shall mean and include death or wounding of, or bodily injury to a passenger, and/or loss, partial loss, theft of, or other damage or destruction to baggage, arising with the carriage performed by FitsAir.
1.14. A coupon shall mean a paper flight coupon or an electronic coupon, each of which entitles the passenger named on it to travel on the flight identified on it.
1.15. Electronic coupon shall mean an electronic flight coupon for an electronic ticket held in our computer database.
1.16. Electronic ticket shall mean the itinerary and receipt, electronic coupons, and, if applicable, any boarding document we have issued to you.
1.17. Flight coupon shall mean the part of your ticket that bears the notation “good for passage” or, in the case of an electronic ticket, the electronic coupon, which indicates the particular places between which you are entitled to be carried.
1.18. Involuntary fare refund shall mean a refund, under Clause 10.2, of the fare paid for your ticket.
1.19. Itinerary and receipt shall mean a document, or documents issued by or on behalf of FitsAir to passengers traveling with electronic tickets which contains the passenger’s name, flight information, and a receipt.
1.20. Passenger coupon shall mean the part of your ticket which is marked as such.
1.21. Stopover shall mean a scheduled stop on your journey at a point between the place of departure and the place of destination.
1.22. The tariff shall mean the fares and charges published by FitsAir electronically or on paper and the conditions applicable thereto.
1.23. Ticket shall mean either a document called the “passenger ticket and baggage check” or an electronic ticket, which we or our authorized agents have issued to you.
1.24. Unchecked baggage shall mean any baggage other than checked baggage.
1.25. The validity period shall mean the period for which your ticket is valid for travel.
1.26. A voluntary fare refund shall mean a refund, under Clause 10.3, of the fare paid for your ticket.
1.27. “Force Majeure” means and includes any laws, regulations, requirements, acts, demands, orders, interposition’s or interference of any governmental authority, acts of God, sanctions (financial or otherwise), seizure by government under legal process, hijacking, riots, civil commotion’s, strikes or labour stoppage (whether resulting from disputes between a party hereto and its employees or between other parties whose involvement is essential for the operation of the Aircraft), for, fog, flood, weather, inability to obtain fuel, quarantines, requisition of the Aircraft, Governmental military airlift requirements, war, rebellion, insurrections, hostilities or hazards or dangers incident thereto, damage or accident to the Aircraft or failures, failure or refusal by any governmental authority to issue approvals, clearances, permits, operating, layover or traffic rights or rescission or revocation thereof provided that timely applications for such approvals, clearances, permits or rights, aircraft on ground (AOG) situation due to technical defects in the aircraft or any other cause whatsoever which is reasonably beyond the control of FitsAir.
1.28. The website shall mean the internet site www.fitsair.com maintained by FitsAir.
2.1. These conditions of carriage apply to carriage by air of passengers and baggage performed by us or on our behalf under the FitsAir airline designator code and concerning any liability we may have with such carriage and transportation.
2.2. Except as provided in these conditions of carriage, in the event of inconsistency between these conditions of carriage and any other regulations issued by us, these conditions of carriage shall prevail.
2.3. In the event any provision of these conditions of carriage is adjudged or deemed to be illegal, invalid, void, and/or unenforceable, the remaining provisions of these conditions of carriage shall not in any way be affected or impaired but shall remain binding to such extent as permitted by applicable law.
2.4. Overriding Law – In the event any provision of these Conditions of Carriage are adjudged or deemed to be illegal, invalid, void and or unenforceable, the remaining provisions of these Conditions of Carriage shall not in any way be affected or impaired but shall remain binding to such extent as permitted by applicable law.
3.1. General
3.1.1. FitsAir will provide carriage only to the passenger named in the ticket. The passenger will therefore be required to produce appropriate identification at check-in.
3.1.2. Subject to the exceptions hereinafter set out in Clause 3.6, you cannot transfer your ticket.
3.1.3. Your ticket is our property at all times if it was issued by us or our authorized agents. If your ticket was issued by or on behalf of another airline, it is the property of the airline which issued it.
3.1.4. If you are unable to present your electronic ticket, you will not be entitled to be carried on a flight unless you have presented a valid ticket to us containing (a) the flight coupon for that flight, (b) all other unused flight coupons, and (c) the passenger coupon.
3.1.5. You will not be entitled to be carried on a flight if the ticket you have presented is spoiled, torn, or damaged, or if it has been altered or tampered with.
3.1.6. If you are traveling on an electronic ticket, you will not be entitled to be carried on a flight unless the electronic ticket was issued in your name, and you can prove to us that you are the person named on it.
3.2. Ticket validity period
3.2.1. All one way tickets are valid for one year from the date of issue .Validity of return tickets are determined from the date of commencement of travel governed by the fare basis mentioned on the ticket.
3.2.2. If you are prevented from traveling within the validity period of a ticket because we could not confirm your reservation at the time you asked for it, we will:
(a) extend the validity period of the ticket, or
(b) give you a voluntary fare refund.
3.2.3. If, after beginning your journey, you become ill and your illness prevents you from traveling on your next flight within the validity period of your ticket, and you want us to extend the validity period so that you can continue your journey, you must provide us with a medical certificate. The certificate must state the facts relating to your illness and confirm the recovery date by which you will be fit to travel again.
When we receive the certificate, we may decide to extend the validity period until either the recovery date, as long as there is a seat available on the relevant flight in the class of service for which you have paid the fare, or the first date thereafter when a seat will be available.
If the flight coupons left on your ticket involve one or more stopovers, we may decide to extend the validity period up to a maximum of three months from the recovery date. If other members of your immediate family were traveling with you when you fell ill, we will extend the validity period of their tickets for a similar period.
3.2.4. If a passenger dies during their journey, and other passengers are traveling in the same party as the dead passenger, we may decide to do either, or both, of the following:
(a) Not enforce any minimum stay conditions that apply to the tickets of members of the party.
(b) Extend the validity period of their tickets.
3.2.5. If you have begun your journey, a member of your immediate family dies, and you have supplied us with acceptable proof, we may decide to change your tickets and those of your immediate family traveling with you by doing either, or both, of the following:
(a) Not enforcing any minimum stay conditions which apply to the tickets.
(b) Extending the validity period of the tickets.
Provided that we will not extend the validity period of the tickets for more than 45 days after the date of death.
3.3. Using flight coupons in the right sequence and changes in itinerary
3.3.1. Your ticket is valid only for the transportation shown on it from the place of departure, through any agreed stopping places, to the final place of destination. The fare you have paid is based on our tariff for the transportation shown on your ticket and forms part of your contract with us.
3.3.2. Your ticket is no longer valid if you do not use all the coupons in the sequence provided in the ticket. If you change your travel without our agreement and the price for the resulting transportation you intend to undertake is greater than the price originally paid, you will be requested to pay the difference in price. Failure to pay the price applicable to your revised transportation will result in a refusal of carriage.
3.3.3. If you want to change all or part of your transportation, you must contact us beforehand. We will work out the revised fare for your changed transportation. You will have the option of either accepting the revised fare or maintaining your original transportation.
3.3.4. If you change your transportation without our agreement, your unused flight coupons will not be valid for travel and will have no value and we will not carry you until we or our authorized agents have re-calculated the revised fare for your actual transportation and you have paid the difference (if any) between the fare you have already paid and the revised fare which applies to your changed transportation.
3.3.5. Many fares are valid only for travel on the dates and for the flights shown on the ticket. You may not be able to change these at all unless you pay us an extra fee to do so.
3.3.6. We will accept each flight coupon in your ticket for transportation in the class of service on the date and flight for which you have a reservation unless you fail to meet the check-in and boarding requirements in Clause 6 or we have to deny you boarding because of overbooking or we exercise our right to refuse to carry you under Clauses 5.4.2, 5.4.3 or 7.
3.3.7. If we issue a ticket without a reservation being specified on it, you may make a reservation later, but whether you will be able to do so will depend on our tariff and whether a seat is available on your chosen flight.
3.3.8. If you fail to cancel a booking before the check-in deadline for your flight and do not show up for the flight, we may decide to cancel your return or onward reservations.
3.4. Replacement tickets
3.4.1. At your request, we will replace your ticket with a new ticket if:
(a) You have lost your ticket or part of it,
(b) Your ticket is spoiled, torn, damaged, or has been altered or tampered with,
(c) You do not have your ticket with you and so cannot present it to us, and/or
(d) One or more unused flight coupons or the passenger coupon (or both) are missing from your ticket.
3.4.2. Your ticket will only be replaced if:
(a) We or our authorized agents issued the original ticket,
(b) You sign an agreement to repay us any costs and losses, up to the value of the original ticket, which we or another airline would suffer as a result of the ticket being misused, and
(c) You prove that you had a valid ticket.
3.4.3. We may charge a reasonable administration fee for issuing a new ticket.
3.4.4. If you cannot prove that you had a valid ticket or you do not sign an agreement, we may ask you to pay up to the full ticket price for a replacement ticket, provided however that you will be entitled to a refund if, and when we are satisfied that the original ticket has not been used before its validity period expired. If you find the original ticket before its validity period has expired and surrender it to us, we will pay you a refund at that time.
3.4.5. If we or our authorized agents did not issue your ticket, you must apply for a refund from the airline that issued it.
3.5. Where you are prevented from traveling by unusual and unforeseeable circumstances
3.5.1. If you have been prevented from traveling by unusual and unforeseeable circumstances which you cannot control and the consequences of which you could not have avoided even if you had taken all due care, we will give you credit for the non-refundable part of the fare.
3.5.2. You will be given credit only where you have a completely unused ticket, have informed us promptly of the force majeure event, and have given us evidence of such an event.
3.5.3. The credit can be used for future travel on us by you or any person you choose.
3.5.4. We may deduct a reasonable fee from the credit to cover our administration costs.
3.6. Transfer of booking where package travel, package holidays, and package tour regulations apply
3.6.1. At your request, we or our authorized agents will issue a new ticket to somebody else to replace your ticket if:
(a) Your ticket has been issued as part of a tour package,
(b) You prove to us or our authorized agents that you have satisfied the requirements of the applicable regulations and are entitled to transfer the booking,
(c) You give us or our authorized agents reasonable notice of your intention to transfer the booking before your date of departure,
(d) You give us or our authorized agents the full name, address, and contact number of the person to whom you want the new ticket to be issued,
(e) You deliver your ticket to us or our authorized agents, and
(f) You pay us or our authorized agents a reasonable administration fee for issuing the new ticket.
3.7. Any passenger travelling on a tourist visa or any visa category other than an employment or resident visa will require a return ticket on FitsAir or an onward ticket on another airline.
3.8. Our name and how to contact us
3.8.1. Our name may be abbreviated to the FitsAir airline designator code on the ticket.
3.8.2. Our contact details are as follows:
Mailing address:
Fits Aviation (Private) Limited,
No. 9, Abdul Caffoor Mawatha,
Colombo 03,
Sri Lanka.
Telephone number:
(+94) 117 940 940
E-mail: hello@fitsair.com
Please also see our website for more details of how to contact us.
4.1. Fares, Carrier-Imposed Charges, and Surcharges
4.1.1. Your fare covers transporting you from the airport/dock at the place of departure to the airport/dock at the place of destination unless stated otherwise.
4.1.2. Your fare does not include ground transport between airports, terminals, docks, and hotels, or between an airport and the town terminal.
4.1.3. Your fare will be calculated as per our tariff in effect on the date of payment for travel on the specific dates and itinerary shown on your ticket.
4.1.4. Should you wish to change either your itinerary or dates of travel, such a change may impact the fare.
4.1.5. Carrier-imposed charges and/or surcharges may be added to your fare as part of the published total amount payable for your transportation. These charges are subject to change at the discretion of the airline.
4.1.6. Infant tickets are payable at the rate of 30% of the adult fare and applicable taxes, for an infant between ages of fifteen (15) days old to two (02) years old. Such infant will be allocated the same seat as the parent/guardian and no separate seat will be provided. Separate seats can be purchased on request, subject to availability.
4.1.7. Child tickets are payable at the rate of 85% of the adult fare and applicable taxes, for an infant between ages of two (02) years old to twelve (12) years old. Such child will be allocated a separate seat at no additional cost.
4.2. Taxes, Fees, Charges and Currency
4.2.1. Applicable taxes, fees, charges, and surcharges imposed by government or other authorities, or by operators of airports, shall be payable by you.
4.2.2. At the time you purchase your ticket, you will be advised of taxes, fees, and charges not included in the fare, most of which will ordinarily be identified separately on the ticket and collected together with the payment of the fare.
4.2.3. However, if there is an increase in a tax, fee or charge shown on the ticket or a new tax, fee or charge is imposed after the ticket is issued, you will be obliged to pay it.
4.2.4. Whilst there will otherwise be no increase in the price of a ticket after it is issued and paid for, FitsAir reserves the right to impose a surcharge to reflect increased costs resulting from an exceptional event or circumstances.
4.3. Currency
You must pay the fare, carrier-imposed charges and surcharges, and any taxes, fees, and charges in the currency of the country in which the ticket is issued, unless otherwise instructed by us or our authorized agents.
4.4 Other Conditions
4.4.1 Passengers who weigh more than one hundred and ten (110) kgs of physical weight are required to pay for two (2) seats on the airfares or rates. This charge should be done at time of booking. FitsAir reserves the right to refuse to board any Passenger who has not complied with this requirement or to make such additional charge prior to acceptance for boarding/carriage on a space available basis.
5.1. General
5.1.1. Should you require confirmation of your reservation, upon submission of a request to us or our authorized agent, such confirmation will be forwarded to the email address provided to us at the time the booking was made within a reasonable period of time.
5.1.2. Some fares may have conditions attached to them that limit or exclude your right to change or cancel reservations.
5.1.3. We or our authorized agents may charge additional carrier or agency fees for issuing or changing your ticket or providing other reservation-related services.
5.2. Time limits for payment of the fare
Your reservation may be canceled if you do not pay for your ticket by the deadline for payment set by us or our authorized agents.
5.3. Personal information
5.3.1. We reserve the right to utilize the personal information provided by you, as well as collected information on your purchase history and utilization of our services and facilities, to facilitate the provision of our services to you.
5.3.2. For this purpose, you authorize us to retain and utilize your data and to transmit such data to our own offices, authorized agents, and third-party business associates, as well as government agencies and other carriers.
5.4. Passengers requiring special arrangements
5.4.1. All requests for special assistance or arrangements that are beyond the scope of normal arrangements and assistance provided for carriage by FitsAir must be made to us or our authorized agents at the time of booking. Where such a request is made, we will make reasonable efforts to meet it.
5.4.2. Passengers belonging to any one of the following categories, for whom special arrangements have not been made in advance, may be denied carriage:
(a) pregnant women,
(b) passengers who are ill, or
(c) unaccompanied children (minors) without applicable authorization and relevant consent documentation.
5.4.3. Passengers aged under 12 at the date of travel, who are not travelling with a passenger aged 18 or older on the same booking or a linked booking, will be denied carriage. If you are aged between 12 and 18 at the date of travel and are traveling without someone aged 18 or older on your booking or a linked booking, you must carry with you at all times a fully completed “unaccompanied minor” form provided by us. You must also carry a copy of your parent or guardian's passport or identity document. If you do not carry these documents at all times or present them when requested by us or our staff, we may refuse to carry you.
5.5. Passengers with special needs
5.5.1. If you are a passenger with special needs requiring assistance (for example, persons with disabilities, wheelchair-bound passengers, etc.), a request for such assistance should be made at the time of booking. Where such a request is made, we will make reasonable efforts to meet it.
5.5.2. Passengers with special needs may be required to travel with an attendant if it is essential for safety.
5.5.3. Passengers who purchase a wheelchair in advance will be charged the Wheelchair cost only. In the event requiring additional services, such as an ambulift or attendant, extra charges will be applied and must be paid to obtain the services.
5.6. Seating
5.6.1. On flights with allocated seats, you are required to sit at the seat that has been allocated to you.
5.6.2. We reserve the right to change your seat, even after you have boarded the aircraft, where it is deemed necessary for operational, safety, or security reasons.
5.7. Reconfirming reservations
Your reservation is subject to cancellation where we have requested that you re-confirm your reservation and you have failed to do so.
Fares must be paid in full when a booking is made. In the event that the fare has not been paid in full when a booking is confirmed for any reason whatsoever, the Airline reserves the right to cancel the booking prior to check-in and/or to disallow the Passenger to board the aircraft
All fares, flight schedules and routes published are correct at the time of publication. The airline reserves the right to revise any fares and flight schedules at any time and from time to time without prior notice.
6.1. You must complete checking in within the check-in deadline. Check-in will begin four (04) hours prior to the schedule time of departure.
6.2. You are responsible for ensuring that all travel documents, including a valid ticket, passport (or other suitable identification where appropriate), and any other document that is required concerning the carriage to be performed are available at the time of check-in.
6.3. We reserve the right to cancel your reservation and refuse carriage if you fail to complete the check-in process by the check-in deadline.
6.4. It is your responsibility to find out the check-in deadlines for your flights, which are subject to change. Check-in deadlines for our flights may be accessed at our website www.fitsair.com and can also be ascertained from us or our authorized agents.
6.5. You must be present at the boarding gate no later than the time stipulated by us when you check in.
6.6. We reserve the right not to carry you if you fail to arrive at the boarding gate on time.
6.7. We will not be liable to you for any loss or expense you suffer if you fail to meet check-in deadlines or to be at the boarding gate on time. If you arrive outside the applicable time limit at the Boarding Gate, we may decide not to carry you and your Checked Baggage will be off-loaded from the aircraft. The cost of offloading the baggage will be reimbursed from you.
6.8. In the event of the passenger becoming a gate no-show at the Dubai International Airport (DXB) due to any reason, a penalty of AED 850 will be charged for such passengers and is payable before leaving the airport. This fee is separate from any other applicable charges.
7.1. Our right to refuse to carry you
7.1.1. We reserve the right to refuse to carry or check-in you or your baggage, without having to refund any fare paid, if one or more of the following have occurred, or we believe would occur:
(a) You fail to complete the check-in process by the check-in deadline or fail to arrive at the boarding gate at the stipulated time,
(b) You have not fully paid the fare or any applicable carrier-imposed charges and surcharges, and any other applicable taxes, fees, and charges for your contracted transportation,
(c) You fail to produce valid travel documents and any other documents that may be required for carriage to be performed,
(d) You present an invalid ticket or one that has been acquired unlawfully, has been purchased from an entity other than us or our authorized agent, or which has been reported as lost or stolen, or is a counterfeit,
(e) You fail to produce appropriate identification to prove that you are the person named on the ticket,
(f) You have not complied with the requirements of Clause 3.3 regarding coupon sequence and use, or you present a ticket that has been damaged or altered,
(g) You refuse to submit to security or health checks or to follow our instructions,
(h) Carrying you or your baggage may endanger or affect your safety or security your health or comfort, or the safety or security of the other passengers or crew or the aircraft,
(i) You have been violent to the airline staff or caused disturbance at the counter or abused airline staff whether physically or verbally,
(j) The flight is full, and you do not have a space reserved for you (Refer Clause 7.4),
(k) Refusal is necessary to comply with any applicable government laws, regulations, or orders.
(l) You have previously committed an act or omission set out hereunder and we have reason to believe you may do so again.
(m) You have been identified and listed by the regulatory authorities as a person to whom air transportation should not be provided (no-fly listed).
7.2. Our right to refuse to carry you when we have banned you from our route network
7.2.1. In addition to our right to refuse to carry you under the foregoing provisions, we will be entitled to refuse to carry you or your baggage if we have given you a banning notice, whereby we inform you that you are banned from being carried on all flights we operate.
7.2.2. If you attempt to travel while a banning notice is in force, we will refuse to carry you and you will not be entitled to any refund or compensatory or other damages.
7.3. Other Conditions
7.3.1. Passengers acknowledge that those with special needs (except for accompanied minors) cannot be accommodated in usual circumstances due to the inability to provide adequate facilities at all locations. Passengers with special needs are required to contact FitsAir for confirmation of acceptance prior to purchasing tickets.
7.3.2. Passengers acknowledge that the aircraft operated by FitsAir is unpressurised and that FitsAir cannot accommodate Passenger’s with altitude related health problems. The Passenger shall be responsible for disclosing any such health related problems before boarding which will require medical clearance in writing from their doctor in order to travel.
7.3.3. Expectant Mothers – Expectant mothers shall require medical clearance from their doctor in order to travel which shall be evidenced by a doctor’s certificate, obtained not more than one week prior to travel, confirming fitness to travel and stating the following compulsory information:
1. Duration of the pregnancy,
2. Expected delivery date (EDD),
3. Blood pressure
7.3.4. Infants – FitsAir regrets that it is unable to accommodate Infants within fifteen days of birth for Carriage for health and safety reasons
7.3.5. Unaccompanied Minors – FitsAir regrets that it is unable to accommodate any Unaccompanied Minor/s (UM) for Carriage for safety reasons.
7.3.6. The Passenger hereby acknowledges that all services of FitsAir are entirely at the Passengers own risk. FitsAir shall not be responsible for any direct/indirect losses arising from including but not limited to pregnancy, travel sickness, altitude health related problems and any undisclosed health condition inherent to the Passenger.
7.3.7. Any passengers holding return/multi segment tickets, who become a no-show on the first segment, will not be able to utilize future segments of the same ticket.
7.4. Denied Boarding Handling
In exceptional circumstances, there may not be enough space available on a flight to accommodate all persons with confirmed reservations. If such a situation arises for your flight, below is applicable.
7.4.1. It is FitsAir’s policy to offer Denied Boarding Compensation to its passengers holding confirmed reservations due to following flight irregularity reasons;
(a) Overbooked flight
(b) Reduced weight capacity due to payload restrictions
(c) Aircraft Downgrade or unserviceable seats
7.4.2. Eligibility for Denied Boarding Compensation
(a) Should hold a confirmed revenue ticket (non-revenue/rebated/FOC/discounted tickets are not eligible)
(b) Should hold valid travel documents, for flights operated by FitsAir.
(c) Should have cleared Security and Customs checks
(d) Should have reported for check-in at the Airport Check-in counter within the stipulated time frame
(e) Should obtain the DNB letter, addressed to the DNB passenger, from FitsAir airport offices
7.4.3. Exemptions from Denied Boarding Compensation
(a) Strikes or labour disputes leading to delays or cancellations
(b) Behaviour, health or other general conditions of the passenger
(c) Riots, civil unrest, fire and or explosions
(d) Bad weather or any other operational hazards
(e) Government actions
(f) Insufficient/Failure to have secured valid travel documents/visa
(g) When in compliance to safety requirements
(h) Change of mind of passenger
7.4.4. Voluntary Denied Boarding is when a passenger has voluntarily relinquished his/her seat and the airline has accepted it in the event of an overbooking.
7.4.5. Involuntary Denied Boarding is when passenger has confirmed reservation on the flight and is denied carriage at the arrival time at the destination of the rerouted flight is 24 hours or more from the arrival time of flight originally booked to travel.
7.4.6. Denied Boarding Compensation will be confirmed in writing to the passenger at the time of DNB. Respective FitsAir airport offices will issue a DNB letter to the affected passenger[s]. It is the responsibility of the passenger to ensure that the letter is maintained to be eligible to claim compensation.
8.1. A “group booking” consists of a flight booking of more than 9 Passengers under one single booking number in line with the specific conditions mentioned in the Group Desk Policy and such other conditions we may issue from time-to-time.
8.2. The minimum group size is set at 10 passengers. If the group size falls below 10, the booking must be canceled and remaining passengers rebooked at available system fares.
8.3. Maximum number of children in a group at the agreed fare is limited to 20% of the total group size.
8.4. All group bookings must be initiated via email: group.bookings@fitsair.com.
8.5. Group fares will be filed on RBD G. Agents can issue only on RBD G (PNRs must be created on existing lower RBD and sent to route controllers for confirmation , thereafter the group booking PNR related RBD will be changed to RBD G and confirmed by the route controller).
8.6. All fares are decided and approved by respective route controllers and include base fare, YQ surcharge, and country taxes.
8.7. Confirmed group prices (confirmed PNRs) are final and non-negotiable.
8.8. Child fares will be the same as Adult fares.
8.9. Infant fares are discounted at 70% of the adult base fare. Respective taxes apply.Infants occupying a seat will be counted as children to fulfill the group size and minimum materialization requirements.
8.10. Post-ticketing additions to groups are not permitted. New additions require a new booking request before ticketing.
8.11. Full payment must be received before ticketing. Partial ticketing is prohibited.
8.12. Tickets must display the Fare on Ticket (FOT) as approved, and adherence is mandatory across all 8D and GSA ticketing offices.
8.13. Groups will only be confirmed upon receipt of the NRD.
8.14. Terms and conditions for the group will be provided with each quotation, valid for 2 working days and subject to seat availability.
8.15. Refund of NRD not permitted unless otherwise approved by Head Office.
9.1. Checked baggage
9.1.1. You can check in up to 2 pieces of baggage, provided that their combined weight does not exceed your free checked baggage allowance. This is the standard FitsAir allowance, however, depending on the specific fare rule of your ticket, you may be entitled to more or less baggage. This can be reconfirmed by referring to your ticket or by contacting FitsAir for clarification.
9.1.2. Your free checked baggage allowance will be indicated on your ticket or, in the case of an electronic ticket, on your itinerary and receipt.
9.1.3. You must indicate your name on each item of checked baggage.
9.1.4. When you check in your baggage, we will give you a baggage identification tag for each piece of baggage entrusted to our custody for carriage.
9.1.5. We reserve the right to refuse to carry your checked baggage where, by our judgment, it is not appropriately and securely packed.
9.1.6. You must collect your checked baggage as soon as we have made it available at your place of destination or stopover. If you do not collect it within a reasonable time, we may charge you a storage fee. If you do not claim your checked baggage within three months from the date, we make it available, we may dispose of it without any liability to you.
9.1.7. Only the person with the baggage identification tag and, if one has been issued, the baggage check, can claim a piece of checked baggage.
9.1.8. If a person claiming a piece of checked baggage cannot produce the baggage identification tag and, if one has been issued, the baggage check, we will hand the baggage over to them only if they can prove to us that the baggage is theirs.
9.1.9. We will carry your checked baggage, whenever possible, on the same aircraft as you, unless otherwise necessary for safety, security, or operational reasons. Where your checked baggage is carried separately, we will deliver it to you unless the law requires you to be present for customs clearance.
9.1.10. Each piece of baggage must weigh less than 30kg and must not exceed the maximum size dimensions.
Dimensions of each checked-in baggage shall be less than 158 cm (height + width + length).
For infants, a hand luggage allowance of 5kg for Economy class and 7kg for Business Class is granted. No other luggage allowance is provided for infants.
9.1.11. Valuable and Essential Items - FitsAir is not responsible for any objects of value, including jewelry, antiques, important documents, computer laptops, and other similar items, placed in a passenger's checked-in baggage. Passengers are advised to carry such articles, along with any essential medical supplements, as carry-on baggage.
9.1.12. Special Note for LHE to KUL & KUL to LHE passengers - Check-in Baggage allowance is limited to 30kg in 1 piece in Economy Classic and 50kg in 2 pieces for Business Class.
9.2. Excess baggage
9.2.1. You will be required to pay an additional charge for the carriage of baggage over your free baggage allowance.
9.2.2. Our excess baggage rates can be ascertained by inquiring from us or our authorized agents.
9.2.3. Carriage of excess baggage will be performed subject to availability
9.3. Unchecked baggage
9.3.1. Your unchecked baggage (which you carry into the cabin of the aircraft with you) must comply with the number of pieces, maximum dimensions and weight set by us.
9.3.2. Dimensions of unchecked baggage shall be less than 111 cm (height + width + length).
9.3.3. Your unchecked baggage must also:
(a) fit under the seat in front of you, or
(b) fit in an enclosed storage compartment in the cabin of the aircraft.
9.3.4. In the event your unchecked baggage does not comply with these requirements or is deemed unsafe or unsuitable for carriage in the cabin, you must check it in as checked baggage.
9.3.5. If you have an item of baggage larger or heavier than the maximum dimensions and weight for unchecked baggage but unsuitable to be carried as checked baggage, we will make reasonable efforts to carry it in the aircraft cabin if:
(a) you inform us before you check in,
(b) we have agreed with you to carry it in the aircraft cabin, and
(c) you have paid us the extra charge stipulated by us for this service.
9.4. Fragile or perishable items
9.4.1. Fragile or perishable items or items of special value should not be packed into your checked baggage.
9.4.2. We do not assume any responsibility for any fragile, perishable or items of special value that are packed into your checked baggage.
9.5. Prohibited items
9.5.1. You are prohibited from carrying the following items on our flights, either as checked baggage or unchecked baggage:
(a) Items you are forbidden from carrying by law.
(b) Items you are forbidden from carrying by our regulations.
(c) Items considered unsuitable for carriage because they are dangerous, unsafe, too heavy, too big, fragile, perishable, or may endanger the aircraft passengers or crew, or because of their shape or character. The type of aircraft being used will be considered when deciding if items are unsuitable for carriage.
Prohibited items include but are not limited to flammable liquids and solids, poisons, radioactive materials, explosives, volatile spirits, firearms, ammunitions, compressed gases, corrosives, lighters or matches, easily ignitable articles, offensive items, and any other item, substance or material classified as “dangerous goods” under applicable regulations.
9.5.2. If we discover that you are carrying the previously mentioned prohibited items, we will refuse to carry them.
9.5.3. You must not take any item into the aircraft cabin if:
(a) We inform you that we believe that its presence there would affect the safety and security of the aircraft or any person in it.
(b) You are forbidden from taking into the aircraft cabin by law.
(c) It is an antique, toy or replica gun or weapon.
(d) It is a sword, knife, archery bow, arrow, or similar weapon.
9.5.4 Passengers may carry a maximum of 2 power banks in their cabin baggage. Each power bank must not exceed 100Wh. Power banks between 100–160Wh require prior approval, while those exceeding 160Wh are not permitted onboard.
9.5.5 We reserve the right to require that the items mentioned in the foregoing clause be checked in or to refuse to carry them altogether.9.6. Search, screen, and x-ray of passengers and their baggage
9.6.1. For safety and security reasons, we or our staff may search and/or screen you.
9.6.2. We or our staff may also search, screen, or x-ray your baggage. While such search, screen, or x-ray would ordinarily be conducted in your presence, we also reserve the right to do so in your absence.
9.6.3. We reserve the right to refuse to carry you and your baggage where you do not allow us to carry out the necessary safety and security searches, screenings, and x-rays.
9.6.4. We will not be liable where a search or screening causes damage to you, or a search, screening or x-ray causes damage to your baggage.
10.1. Schedules
10.1.1. Your ticket or itinerary and receipt will indicate the scheduled departure time of your flight, along with the scheduled departure terminal.
10.1.2. However, these scheduled times and terminals of departure are subject to change, and we urge you to re-confirm your departure time before the scheduled time of departure.
10.1.3. We shall not be liable in any manner to you on account of delay resulting from any changes or variations to flight schedule, timings, or cancellation of flights.
10.1.4. In the event of any schedule change or cancellation, FitsAir will attempt to contact the passenger via call or email. It is the responsibility of the passenger to ensure that correct contact information is provided at the time of booking. In the event that FitsAir is unable to contact the passenger due to incorrect contact details or unreachability, FitsAir will not be liable to compensate the passenger.
10.1.5 In the event of any schedule change or cancellation, FitsAir will ensure that all passengers are provided with reasonable alternatives. FitsAir will communicate with a Passenger Protection Plan. It is the passenger’s responsibility to select a suitable alternative from the list, and no further alternatives will be provided/accomodated from the Airline’s side.
10.2. Denied boarding compensation
10.2.1. If you are denied boarding against your will on a flight for which you have both a valid ticket and a confirmed reservation, we compensate you as required by applicable law. (Refer clause 7.4)
10.2.2. You will not be entitled to compensation if you are denied carriage pursuant to any provision of these conditions of carriage or applicable law or regulation.
11.1. General
11.1.1. In the event your travel plans change, you will be able to change your travel dates by paying the applicable fees.
11.1.2. However, in an instant where there is an airline schedule change or cancellation, you will be eligible for a free date change.
11.1.3. Where you are entitled to a refund under these conditions of carriage, such a refund shall be made to the person who paid for the ticket upon proof of identity.
11.1.4. Unless you are applying for a refund on a lost ticket, we will only make the refund if you first give us the ticket and all unused flight coupons.
11.2. Involuntary Date Changes
11.2.1. We will provide a free date change if we;
(a) Cancel a flight,
(b) Make a significant change (over 90 minutes) to a flight time which is not acceptable to you,
(c) Fail to stop at your place of destination or stopover, unless due to operational or safety reasons out of the Airline’s control,
(d) Cause you to miss a connecting flight on which you held a confirmed reservation, or
(e) Refuse to carry you pursuant to these conditions where specific reference is made to this clause
11.2.2. Any extra services purchased will be transferred to the new flight date, including but not limited to seat selection, additional baggage, priority boarding, and in-flight meals.
11.3. Voluntary Date Changes
11.3.1. For any other reasons other than stipulated under Clause 11.2, you will be able to complete a date change at a fee. This fee generally includes a penalty and fare difference, payable at the time of requesting a date change. Charges will be as follows;
a) Changes made upto 12 hours prior to departure (for all destinations)
Economy Promo: Changes not allowed.
Economy Basic: Changes not allowed.
Economy Classic: Change fee of USD 75 + Fare difference
Business Class: 1st Date Change penalty waived off, however fare difference is to be paid. Further changes at USD 40 + Fare Difference
b) Changes made within 12 hours to departure and after departure (for all destinations)
Economy Promo: Changes not allowed.
Economy Basic: Changes not allowed.
Economy Classic: Change fee of USD 130 + Fare difference
Business Class: Change Fee of USD 60 + Fare Difference
11.3.2. All purchases of extra services, including but not limited to seat selection, additional baggage, priority boarding, and in-flight meals, are non-refundable. These services must be used at the time of your original booked flight and cannot be transferred or postponed.
11.4. Involuntary fare refunds
11.4.1. We will pay fare refunds as set out below if we:
(a) cancel a flight,
(b) make a significant change to a flight time which is not acceptable to you,
(c) fail to stop at your place of destination or stopover, unless due to operational or safety reasons out of the Airline’s control,
(d) cause you to miss a connecting flight on which you held a confirmed reservation, or
(e) refuse to carry you pursuant to these conditions where specific reference is made to this clause.
11.4.2. If you have not used any part of the ticket, the refund will be equal to the fare and any carrier-imposed charges and surcharges, taxes, fees, and charges you have paid.
11.4.3. If you have used part of the ticket, the refund will be based on the value of the unutilized portion of the fare and any carrier-imposed charges and surcharges, and taxes, fees and charges you have paid and the correct fare, and any carrier-imposed charges and surcharges, and taxes, fees for travel between the points for which you have used the ticket.
11.4.4. In the event of a flight cancellation or schedule change by the airline, customers will will receive a refund for all purchased extras, including but not limited to seat selection, additional baggage, priority boarding, and in-flight meals.
11.5. Voluntary fare refunds
11.5.1. If you are entitled to a refund of the fare for your ticket for reasons other than those set out in Clause 11.4, and if the cancellation request is made at least 12 hours before departure time, the full amount paid will be refunded, minus any applicable refund penalties. The penalties will be as follows:
a) All Destinations
Economy Promo: Refund not allowed.
Economy Basic: Refund not allowed.
Economy Classic: Refund fee of USD 100.
Business Class: Refund fee of USD 60.
11.5.2. If you have not used any part of the ticket, the refund will be equal to the fare and any carrier-imposed charges and surcharges, taxes, fees, and charges you have paid, less any cancellation penalties and reasonable service charge.
11.5.3. If you have used part of the ticket, the refund will be equal to the difference between the fare and any carrier-imposed charges and surcharges, and taxes, fees and charges you have paid and the correct fare, and any carrier-imposed charges and surcharges, and taxes, fees for travel between the points for which you have used the ticket, less any cancellation penalties and reasonable service charge.
11.5.4. You will only be entitled to a voluntary fare refund from us if we or our authorized agents issued the ticket and we or our authorized agents have authorized the refund.
11.6. Voluntary Refunds After Departure (No-Show)
If a passenger misses the flight (No-Show), the ticket is non-refundable except for unutilized country taxes, while the fare, fuel charges, and other fees are non-refundable. For all no-shows, both fully and partially unutilized tickets are subject to a processing fee of USD 60 per sector which is in addition to the fare related penalties.
11.6.1. Fully Unutilized Tickets (No-Show) - If a passenger does not utilize any part of their ticket and misses the flight (No-Show), only the government taxes can be refunded.
11.6.2. Partly Utilized Tickets (No-Show) - If a passenger misses their flight for a partly utilized ticket, only the government taxes for the unutilized portion can be refunded.
11.6.3. All purchases of extra services, including but not limited to seat selection, additional baggage, priority boarding, and in-flight meals, are non-refundable. These services must be used at the time of your original booked flight and cannot be transferred or postponed.
11.7. Refund Procedure
If a passenger qualifies for a refund under the conditions of carriage and FitsAir fare rules and policies, the refund request must be submitted in writing by the passenger within one (01) month of the scheduled departure date. All refunds will be provided in the form of a credit voucher, valid for future travel within three (03) months of issuance. For tickets purchased through a travel agent or third party, refund claims must be made through the original seller within one month from the date of travel.
11.8. Our right to refuse a fare refund
11.8.1. We reserve the right to refuse a refund if you apply for it after the end of the ticket validity period.
11.8.2. We reserve the right to refuse a refund if, when you arrive in a country, you present your ticket to us or government officials as evidence of your intention to leave that country, unless you can prove to us that:
(a) you have permission to stay in the country, or
(b) you will be leaving the country on another airline or on another form of transport.
12.1. When aboard the aircraft, you must refrain from behaving in a manner that compromises, or could compromise, the safety or security of the aircraft and the safety, security, health, or comfort of the passengers, crew, and yourself, or in a manner that is illegal or non-compliant with our regulations or directions.
12.2. Should you violate the foregoing clause, we reserve the right to take any measures we think reasonable to prevent you from continuing your behavior.
12.3. Where your behavior compels us to divert the aircraft to an unscheduled place of destination, you will be liable to pay us all costs associated with the diversion, including all consequential damages.
13.1. We do not assume liability for services provided by third parties arranged by us to provide land or sea transport or other services for you.
14.1. We will not be liable to you if:
(a) you do not have all necessary passports, visas, health certificates and other travel documents,
(b) your passport, visa, health certificates, or other travel documents are invalid or out of date, or
(c) you have not obeyed all relevant laws and regulations, as applicable.
14.2. We may require you to present your passport, visa, health certificate, and other travel documents to us. Should we require, you will:
(a) allow us to take and retain copies, and
(b) deposit such documents with a member of the crew of the aircraft for safe custody until the end of the flight.
14.3. If you are refused entry to a country, all additional costs incurred due to such refusal, including associated fines, penalties, detention costs, return fare, and other costs, must be paid by you.
14.4. Where we incur additional costs due to your being refused entry to a country, you must reimburse all such costs to us. We reserve the right to deduct this value from any unused part of your ticket or any funds belonging to you in our possession.
15.1Name Entry Requirements (Pre-Ticketing)
To ensure boarding, all names must be entered exactly as they appear on the passenger’s passport or government-issued ID.
A. Format: Names should follow the sequence: LASTNAME/FIRSTNAME MIDDLENAME TITLE.
B. Titles: Use of a title is mandatory; only MR, MS, MRS, MSTR, and MISS are permitted.
C. Special Characters: Hyphens should be replaced with a space, and apostrophes must be removed.
D. No Surname/Given Name: If a name is missing in the passport, the available name is used as the surname alongside the appropriate salutation (e.g., ROSS/MS or PERERA/MR).
15.2 Name Correction Policy (Post-Ticketing)
FitsAir allows corrections for the same passenger only. Transferring a ticket to a different person or changing the identity of the passenger is strictly prohibited.
Minor Corrections & Fees
Correction Type | Example | Fee (USD) |
Spelling (Max 2 characters) | ROSHINI → ROSHANI | $30 |
Title Correction | MR → MS | $30 |
Middle Name | Add or remove | $30 |
Name Order | Rearranging Last/First name | $30 |
Legal Name Changes
Changes due to marriage, divorce, or legal decree require a USD 50 fee plus supporting documentation (e.g., marriage certificate, court order) and passport proof. Any fare difference resulting from a change in fare class will also apply.
15.3 Restrictions and Deadlines
A. Frequency: Name corrections are permitted only once per passenger.
B. Timeline: Should be completed upto 72 hours before departure: Standard fees apply.
a. 48 to 72 hours before departure: All permitted changes incur a flat USD 50 fee.
b. Less than 48 hours before departure: No name changes or corrections are permitted.
C. Ineligibility: Corrections cannot be made after travel has commenced.
15.4 Important Notes
A. Authority: All requests must be routed through the Customer Care team and name change must be done by the Manager or Assistant Manager.
B. Boarding Denial: Passengers may be denied boarding if names do not match their passport or if titles/genders are incorrect. FitsAir is not liable for names entered incorrectly by passengers or agents
16.1. Our liability for the carriage of passengers and baggage is governed by the applicable Conventions.
16.2. The Warsaw/Montreal Convention System is applicable to all journeys and the said Conventions govern and may limit the liability of Airline for death or bodily injury, for loss of or damage to baggage, and for delay.
16.3. If the Montreal Convention applies, the limits of liability are as follows:
16.3.1. There are no financial limits applicable to the liability of the Airline in respect of death or bodily injury in respect of provable damages.
16.3.2. In respect of destruction, loss of, or damage or delay to baggage the liability of the Airline is limited to, 1,131/- SDRs Rights (approximately EUR 1,357; US $1,663) per passenger in most cases.
16.3.3. For damage occasioned by delay the liability of the Airline is limited to, 4,694 Special Drawing Rights (approximately EUR 5,655; US $6,786) per passenger in most cases
16.4. If the Warsaw Convention as amended by the Hague Protocol applies, the following limits of liability may apply:
16.4.1. The liability of the Airline is limited to 16,600 Special Drawing Rights (approximately EUR 20,000; US $20,000) in respect of death or bodily injury,
16.4.2. The liability of the Airline is limited to Special Drawing Rights (approximately EUR 20; US $20) per kg for loss of or damage or delay to checked baggage and 332 Special Drawing Rights (approximately EUR 400; US $400) for unchecked baggage.
Further information may be obtained from FitsAir as to the limits applicable to your journey. Regardless of which Convention applies to your journey, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.
16.5. Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the Passenger.
17.1. All compensation claims must be made directly to the FitsAir Customer Relations team. Final decision for any claims lies within FitsAir HQ and once accepted by the passenger, cannot be rejected.
18.1. It is possible FitsAir may need to change the scheduled flight time subsequent to issuance of the Ticket. If the Passenger provides FitsAir with contact information, FitsAir will endeavour to notify the Passenger of any such changes. FitsAir shall not accept any responsibility or liability if such notice is not provided.
18.2. Arrangements for Additional Services – FitsAir acts only as the Passenger’s agent, in the event that it makes arrangements for and on behalf of the Passenger or issues a ticket/voucher relating to transportation/services offered by any third party to provide any services other than carriage by air, (i.e. hotel reservations or car rental). The terms and conditions of the third party service provider will apply to such services.Arrangements for Additional Services – FitsAir acts only as the Passenger’s agent, in the event that it makes arrangements for and on behalf of the Passenger or issues a ticket/voucher relating to transportation/services offered by any third party to provide any services other than carriage by air, (i.e. hotel reservations or car rental). The terms and conditions of the third party service provider will apply to such services.
18.3. In the event FitsAir in its absolute discretion provides surface/ground transportation to Passenger, other conditions may apply to such transportation/services, as applicable. Such terms and conditions are available from FitsAir upon request.
18.4. FitsAir will not carry any animals/birds on the aircraft.
18.5. FitsAir reserves the right, without notice, to cancel any flight or to substitute any aircraft for that originally scheduled or to transfer the Passenger without notice to any other aircraft or flight and all the conditions of the Ticket shall remain applicable to such substituted Carriage.
18.6. FitsAir may arrange with any person or corporation to undertake the Carriage hereby contracted for any part thereof or any service auxiliary thereto including the transportation of the passenger, his Baggage to and from any aerodrome or taking off or landing place and any such person or corporation and his servants, agents or employees shall be entitled to the benefits of these conditions to the same extent as the FitsAir.
18.7. Notwithstanding the place of issue of the Ticket or travel documents this contract shall be governed and construed in accordance with the laws of Sri Lanka.
18.8. Passengers’ shall comply with the instructions of FitsAir, its servants or agents concerning all matters connected with or consequential to the air service and shall comply with the conditions of this Ticket and the terms of any notice exhibited in the aircraft. The Passenger shall be responsible for any loss or damage occasioned by non-observance of any instructions, conditions or notice.
18.9. No agent, representative or third party have the authority to alter, modify or waive any provisions of this contract.
18.10. Any passenger who purchases a ticket on FitsAir, either directly or through a third-party, automatically agrees to the FitsAir terms of carriage.
Book with your Seylan or Commercial Bank Credit Card and enjoy flexible installment plans!
By using the website, you are agreeing to our Privacy Policy, Terms & Conditions and the use of cookies in accordance with our Cookie Policy.