Increasing operating costs have significantly impacted the aviation industry. Cost efficiency is essential, and distribution costs are a major factor. By optimizing Global Distribution Systems (GDS) usage, Fits Air aims to minimize unnecessary expenses while ensuring accurate inventory management.

With this in mind, Fits Air (8D) would like to enlist the cooperation of our valued Travel Trade Partners (Travel Service providers) to help minimize distribution costs incurred in the process of booking and selling the 8D product through Global Distribution Systems (GDS).

Fits Air would like to assure the trade that this policy is in line with the general industry practice and is intended to eliminate the avoidable distribution costs caused by improper GDS booking practices.

Travel Service providers should be aware that Fits Air incurs a fee for every booking created, modified, or canceled even if the passenger does not travel. While a certain volume of transactions per booking is normal and reflects typical business activity, excessive or abnormal bookings require corrective action and may result in penalties for fraudulent practices.

This policy outlines best practices for reserving seats and ticketing itineraries using the Global Distribution System (GDS) to minimize unnecessary costs. It also details the actions that will be taken in response to GDS misuse.

By adhering to these guidelines, both Fits Air and our Travel Trade Partners will benefit from accurate seat availability in the GDS, enabling Travel Service providers to access more seats for confirmed passengers and ultimately driving increased sales.

a) Travel agents must use authorized GDS systems to access Fits Air flight inventory, availability, fares, and ticketing.
b) Bookings must comply with IATA regulations and Fits Air policies.
c) Agents must ensure that all bookings are genuine and free from speculation, duplication, or fraud.

5.1. Duplicate Bookings
a) Duplicate bookings for the same passenger within one PNR or across multiple PNRs are prohibited.
b) Multiple itineraries that block flights without the intent to fly are not allowed.
c) Duplicating reservations already made in another CRS/GDS, Fits Air’s system, or
by another agency is forbidden.
d) Any duplicate booking, without a valid business reason, may result in a debit memo.

5.2. Fictitious Names and Speculative Bookings
a) Creating fictitious, test, or training bookings in the live GDS environment is prohibited as it blocks genuine seat sales.
b) GDSs offer training environments for testing and personnel training.
c) Using fake names, names of celebrities, or any non-genuine details for testing is strictly prohibited.
d) Violations will result in an Agency Debit Memo (ADM).
5.3. Inactive Segments: Inactive segments (E.g., HX, UN, UC, NO, SC, TK, TL, TN, UU, US, PN, WL, HL, WN, DL, DS, IX, MM, RM, GL or WK status codes from the booking) must be monitored and removed at least 24 hours before departure or within the same month of cancellation by Fits Air. Failure to do so will result in an ADM.

5.4. Churning of Bookings
a) Churning—repeatedly booking, canceling, and rebooking without ticketing—is prohibited.
b) More than three cancellations and re-bookings for the same PNR are considered attempts to bypass ticketing time limits or meet GDS productivity goals, resulting in an ADM.

5.5. Passive Segments
a) Passive segments are allowed only for ticket issuance on existing reservations in
Fits Air’s system.
b) They cannot be used to meet GDS productivity targets, circumvent fare rules, or for administrative reasons.
c) Passive segments must be canceled immediately after ticket issuance.

5.6. Invalid Ticketing
a) Bookings must not use invalid ticket numbers, including restricted, used, refunded, voided, or non-existent tickets.
b) Tickets cannot be issued for bookings in request or non-confirmed status.
c) For interline itineraries, tickets must be validated only for airlines with which Fits Air has an interline agreement.

d) Using invalid ticket numbers for dummy bookings or to bypass ticketing deadlines will result in an ADM.
5.7. 24-Hour Contact Requirement
a) Travel Service Providers must provide a 24-hour contact (Phone/Email) for either the passenger or agency to ensure communication about flight disruptions within 72 hours of departure.
b) Agencies are responsible for notifying passengers of schedule changes occurring 72 hours or more before departure.
5.8. Same-Day Departure Bookings: Travel Service Providers must not create any booking on the day of departure without instant ticketing
5.9. Name Changes: Name changes are prohibited once a PNR is created, except for correcting spelling errors.

a) Only authorized agents may issue Fits Air tickets.
b) Tickets must be issued at the fare displayed at the time of booking.
c) E-tickets should be issued whenever available, and EMDs for additional services.
d) Refunds must follow Fits Air’s fare rules and be processed through authorized
workflows.

a) Always use current fares rather than pre-stored fares when issuing tickets.
b) Adhere to ticketing time limits, ensuring a booking is either ticketed or canceled before expiry, as such, Fits Air inventory will always remain book and buy
c) Report genuine and valid ticket numbers on associated PNRs.
d) Collect and report all applicable taxes, fees, and surcharges accurately.
e) Action queues promptly and ensure passengers are notified of any booking changes as soon as possible.
f) Do not create active or passive bookings to meet productivity or incentive targets set by GDS.
g) If using multiple GDSs, book and ticket a specific itinerary within the same GDS.
h) Do not create PNRs to hold or block seats due to expected demand, customer indecision, or to circumvent fare rules.
i) Provide the customer's first and last names exactly as they appear on their passport. If the customer has no first name, use "UFN" (Unknown First Name).
j) Comply with government regulations by providing required security information on the PNR.
k) Reinsert any special service requests (SSRs) when making itinerary changes in a PNR.
l) Reissuing a ticket for a lower fare is not permitted. Refund and re-issuance must follow standard fare rules.

a) FitsAir reserves the right to raise ADMs for fraudulent practices from time to time and is not necessarily limited to the above violations.
b) Fits Air also reserves the right to revise the debit memo charges from time to time with no prior intimation to the travel service provider.
c) FitsAir reserves the right to use the BSP link for raising debit memos
d) FitsAir will raise and send debit memos monthly to the Travel Service providers
e) Travel Service providers can request their GDS for PNR history in case they need them for verification
f) If any discrepancy is found, then the Travel Service provider must submit a formal dispute within 15 days of the debit memo date as per the BSP Guideline
g) FitsAir will revert to the Travel Service provider within 60 days from the date of dispute (as per BSP Guideline)
h) If Fits Air rejects the agency dispute, then ADM will be billed within the same fortnight of rejection
i) An incorrectly disputed ADM will attract an administrative charge of 14% of the ticketed value
j) Ensure that all disputes regarding an Agency Debit Memo (ADM) are accompanied by precise details and relevant supporting documentation, submitted to the designated communication address specified on the ADM.
k) Disputes shall not be raised in cases where the ADM is valid, and no contrary evidence is available.
l) All disputes must be submitted within the BSP dispute period as stipulated in this policy.
m) It is the agent’s responsibility to maintain accurate and up-to-date contact information, including telephone numbers, fax numbers, and email addresses, within BSP.
n) When lodging a dispute in BSP, the agent must provide specific contact details to facilitate direct communication regarding the dispute.

a) FitsAir reserves the right to audit travel agencies’ compliance with these
guidelines.
b) Non-compliance may lead to enforcement actions, including fines and loss of booking privileges.

a) FitsAir reserves the right to enforce this policy at any time after the effective date.
b) FitsAir may modify or add parameters as needed, without prior notice. Travel Service Providers are expected to stay updated on policy changes.
c) Non-compliance with this policy may result in Fits Air charging for any losses or damages incurred.
d) FitsAir reserves the right to block any Travel Service Provider’s access to view,
book, or ticket Fits Air inventory due to policy non-compliance.
e) Fits Air may also cancel un-ticketed PNRs linked to non-compliant Travel Service Providers.