Knowledge and Skills

• Thorough knowledge in Airport Services standards.
• Thorough knowledge of departure control systems/reservations systems and baggage services systems.
• Excellent PR skills.
• Ability to foster positive relationships with authorities and service providers.
• Ability to deal with customers in a friendly yet persuasive and firm manner.
• An appreciation of the team concept and ability to lead and motivate the team.
• Enhance and maintain a high standard of handling in passenger services/baggage services and ramp services.
• Manage overseas stations both operationally and administratively in keeping within the legal frame work of the respective authorities.
• Thorough knowledge in emergency response plan and safety management system.

Experience and Qualifications

• Professional qualifications in ground handling will be advantages.
• 5 years or more experience in a management capacity in ground operations and airport services.